Programme Overview
Target Participants
Professionals, managers, team leaders, and aspiring employees
Assessment
Writing assignments, role-plays for meetings and calls, final project
Certification
CPD Aligned – Bronze, Silver & Gold Levels
Objective
Enable participants to communicate effectively in English in professional environments, including meetings, emails, presentations, and client interactions, while improving clarity, professionalism, and confidence.
Module Structure
- Effective Communication Skills, Cross-Cultural Communication & Etiquette
- Effective Presentation, Telephone Skills and Interview Skills
- Negotiation and Persuasive Communication in English
- Formal Meeting & Public Speaking Skills
- Professional Email & Report Writing, Business Vocabulary
- Functional Language for Business Environment
CPD Certification Levels
Bronze
Duration: 24 Hours
CPD Points: 24 Points
Silver
Duration: 24 Hours
CPD Points: 24 Points
Gold
Duration: 48 Hours
CPD Points: 48 Points
Learning Outcomes
- Speak confidently in meetings, presentations, and teleconferences
- Write clear, professional emails, reports, and documents
- Communicate effectively with colleagues, clients, and stakeholders
- Handle negotiations and discussions in English with clarity and professionalism
- Apply proper business terminology and workplace etiquette
Organizational Impact
Productivity Increase
+
0
%
Reduced Conflicts & Escalations
-
0
%
Improved Delivery Quality
+
0
%
Professional Certification
CPD-aligned certificates are issued for each tier. Bronze → Silver → Gold progression
supports continuous professional development.